Having trouble with your accept merits link? Below are some frequent speed bumps, see if any of these apply, and follow the steps to resolve any issues.
- Link expired: Go to the login screen and select “Forgot Password”. A new link will be emailed to you where you can then create a password and access your account.
- Check the browser you’re using: Are you using a recent version of either Firefox, Chrome, Safari or Edge? If you are unsure if your browser has the latest update, you can check here.
- Did your Link Expire? All links expire after 30 days, fear not, you can request a new link to accept your merit.
- Internet Connection Check: Are you in an area where your internet isn’t steady or keeps fizzling out? Check your internet connection and try again when you’re in a better service area
- Check your firewall settings: Are you getting a message about a firewall or blocked URL? Check your internet settings, add merits.com to the whitelist, and try again. *In some cases, you might need to ask for assistance from your internet service IT team.
None of these seem to be the problem? Please let us know at help@aspiretech.us